Online privacy statement & Terms
Privacy statement
This website (“Website”) is operated by Travelex Global Business Limited on behalf of itself and its holding companies, subsidiaries and affiliates (together, “Travelex” or “us” or “our”). Travelex recognises the importance of safeguarding the email addresses and other personal information of our customers. The following privacy principles reflect Travelex’s commitment to maintaining the confidentiality of personal information and to providing users of this website with the best possible service.
When is personal information collected?
The Website collects personal information in various places, including when you buy currency or other services from us or when you register to receive email alerts or other information offered through this Website.
Use and Retention of Personal Information
We use personal information only for the purpose for which we tell you that it has been collected, and for other legitimate purposes as permitted by data protection law, and retain it only as long as necessary for those uses. If you provide information when buying travel money or other goods or services from Travelex, we may use the personal information for the purposes of:
- collecting payment and complying with your order;
- keeping you informed by email of similar products or services to those which you have bought, if you have indicated that you would like us to do so;
- providing you with email alerts which you have registered for; and
- to comply with our legal obligations.
Maintenance of accurate information
We strive to make sure that the information we maintain about our customers is accurate, current and complete and we respond to requests to correct inaccurate information in a timely manner.
Protection of information via established security procedures
We maintain security standards and procedures regarding unauthorised access to customer information.
Protection of personal information
We share our customer information internally in accordance with strict internal security controls to protect against unauthorised use, alteration, duplication, destruction, disclosure, loss or theft of, or unauthorized access to your personal information, in accordance with applicable privacy laws. Security is continually reviewed and enhanced as new technologies present themselves. We maintain physical, organisational and electronic security measures to protect your personal information. These include the use of secure locks on doors, restricted access to our information processing and storage areas, limited access to relevant information by authorised employees and independent contractors only (“Employees”), and through the use of passwords and pass keys.
We instruct our Employees with access to your information that it is to be used only in adherence with the principles set forth in this Privacy Commitment and the laws applicable to each specific business. As a condition of employment, our Employees are required to sign a confidentiality agreement binding them to this responsibility, which remains with them even if they leave or retire from Travelex. We hold all Employees fully accountable for adhering to this Privacy Commitment and the law.
Provision of personal information to third parties
Travelex will not share personal information with third party, except with your permission, within the Travelex group of companies in order to keep you informed of similar products or services to those which you have bought from us. We do not transfer personal information outside of the European Economic Area unless we need to do so in respect of a specific service which you buy from us.
Cookies
‘Cookies’ are small pieces of information that are stored on your computer’s hard drive by your browser. They make it possible for Travelex to identify some of your preferences. On revisiting the Website, Travelex’s computer server will recognise the cookie, giving us information about your previous visits. Most browsers are originally configured to accept cookies automatically, but if you prefer not to receive cookies from the Website, you can alter your browser to disable acceptance of cookies. If you choose not to receive cookies, you may still use the Website.
Removal from travelex solicitations
You may want to discontinue receiving information from Travelex. While this may mean that you will not receive product or service information of interest to you, we respect anyone’s wishes to not be informed directly of these promotions or product introductions by emailing clientsupport@travelex.com . Please specify that you want to be removed from the Travelex email database.
Travelex Online Terms and Conditions
Who We Are
Travelex Global Business Payments Limited. Registered Office: 65 Kingsway, London WC2B 6TD. Registered in England and Wales under number 02854737. You can also contact us at: clientsupport@travelex.com
Use of the Website
This website, www.travelex.business.com/uk (“Website”), is operated by Travelex Global Business Payments Limited on behalf of itself and its holding companies, subsidiaries and affiliates (together, “Travelex” or “us” or “our”). Access is provided only in accordance with Travelex’s Online Terms and Conditions. Please read the following Online Terms and Conditions carefully before you start to use the Website. By using the Website, you indicate that you accept the Online Terms and Conditions and that you agree to abide by them. If you do not agree to the Online Terms and Conditions, please refrain from using the Website.
Copyright Notices
Copyright in works contained in the Website, including but not limited to all software, design, text, images, sound recordings, animations and video sequences, are owned, or licensed, except as otherwise expressly stated, by Travelex. You may access the Website for your own use of the facilities offered. You may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store or otherwise use the Website or any of its content. You may, however, print off copies and may download extracts of any page from the Website for your personal reference. You must not modify the paper or digital copies of any Website content you have printed or downloaded in any way, and you must not use any images, sound recordings, animations and video sequences separately from any accompanying text. At no point are you permitted to use any Website content for commercial purposes without the prior written consent of Travelex.
If you print off, copy or download any part of the Website in breach of these Online Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Website you have made.
Linking to the Website (whether to the home-page or otherwise and including framing) is permitted only with the prior written consent of Travelex.
Trademark Notices
This Website features trademarks including “Travelex®” which is a registered trademark of Travelex and service marks and other logos that are our property or are licensed to us. This Website may also include trademarks or service marks of third parties. All these trademarks and service marks are the property of their respective owners, and you agree not to use or display them in any manner without the prior written permission of the applicable trademark or service mark owner.
Web Content and Materials
The information, materials and services contained in the Website are subject to change from time to time without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final Travelex determination and acceptance. Travelex may discontinue or make changes to the information, products or services described herein at any time. Any dated information is published as of its date only, and Travelex does not undertake any obligation or responsibility to update or amend any such information. Furthermore, by offering information, products or services via the Website, no solicitation is made by Travelex to any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law.
Links to Other Websites
This Website may include links to third party websites these are provided solely as pointers to information on topics or services that may be useful to users of the Website, and Travelex has no control over the content on such other websites. Links to other websites do not imply any responsibility for the opinions, ideas, products, information or services offered on such websites, or any representation regarding the content on such websites. These links are provided to you as a convenience only. You are responsible for complying with the terms of use of those sites. Travelex makes no warranties, either express or implied, concerning the content of such websites.
Contact
If you have any concerns about material which appears on the Website please contact: customerservices@travelex.com
Limiting Our Liability
All content and services on or available through the Website are provided on an “as is” basis and Travelex does not make any representation or give any warranty in respect of the Website or its content. In particular, Travelex does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Website. The information services on the Website are not intended and should not be used for speculation or investment. These information services and other content of the Website are not intended to amount to advice on which reliance should be placed. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents.
We use reasonable care and skill in providing the Website. However, we shall not be liable to you for the following:
- for any damage to your computer equipment as a result of using the Website; or
- for any indirect, or consequential losses, claims or damages suffered by you or incurred from your use or delay or inability to use the Website however caused.
The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Travelex or any of its employees or agents or for fraud. If any provisions of these Online Terms and Conditions including any disclaimers and limitations is found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms.
Alteration of Terms
We may, at any time, with immediate effect, change, suspend or withdraw the Website, and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes we make, as they are binding on you. By using the Website or after we have changed these terms, you will be accepting the changes.
These Online Terms and Conditions were last updated on 19th November 2010.
Law and Jurisdiction
Our relationship shall be governed and interpreted in accordance with English Law. Any dispute, which cannot be resolved between us, shall be resolved in the English courts.
