Travelex online privacy statement
Privacy statement
This website (“Website”) is operated by Travelex UK Limited on behalf of itself and its holding companies, subsidiaries and affiliates (together, “Travelex” or “us” or “our”). Travelex recognises the importance of safeguarding the email addresses and other personal information of our customers. The following privacy principles reflect Travelex’s commitment to maintaining the confidentiality of personal information and to providing users of this website with the best possible service.
When is personal information collected?
The Website collects personal information in various places, including when you buy currency or other services from us or when you register to receive email alerts or other information offered through this Website.
Use and Retention of Personal Information
We use personal information only for the purpose for which we tell you that it has been collected, and for other legitimate purposes as permitted by data protection law, and retain it only as long as necessary for those uses. If you provide information when buying travel money or other goods or services from Travelex, we may use the personal information for the purposes of:
- collecting payment and complying with your order;
- keeping you informed by email of similar products or services to those which you have bought, if you have indicated that you would like us to do so;
- providing you with email alerts which you have registered for; and
- to comply with our legal obligations.
Maintenance of accurate information
We strive to make sure that the information we maintain about our customers is accurate, current and complete and we respond to requests to correct inaccurate information in a timely manner.
Protection of information via established security procedures
We maintain security standards and procedures regarding unauthorised access to customer information.
Protection of personal information
We share our customer information internally in accordance with strict internal security controls to protect against unauthorized use, alteration, duplication, destruction, disclosure, loss or theft of, or unauthorized access to your personal information, in accordance with applicable privacy laws. Security is continually reviewed and enhanced as new technologies present themselves. We maintain physical, organizational and electronic security measures to protect your personal information. These include the use of secure locks on doors, restricted access to our information processing and storage areas, limited access to relevant information by authorized employees and independent contractors only (“Employees”), and through the use of passwords and pass keys.
We instruct our Employees with access to your information that it is to be used only in adherence with the principles set forth in this Privacy Commitment and the laws applicable to each specific business. As a condition of employment, our Employees are required to sign a confidentiality agreement binding them to this responsibility, which remains with them even if they leave or retire from Travelex. We hold all Employees fully accountable for adhering to this Privacy Commitment and the law.
Provision of personal information to third parties
Travelex will not share personal information with third party, except with your permission, within the Travelex group of companies in order to keep you informed of similar products or services to those which you have bought from us. We do not transfer personal information outside of the European Economic Area unless we need to do so in respect of a specific service which you buy from us.
Cookies
‘Cookies’ are small pieces of information that are stored on your computer’s hard drive by your browser. They make it possible for Travelex to identify some of your preferences. On revisiting the Website, Travelex’s computer server will recognise the cookie, giving us information about your previous visits. Most browsers are originally configured to accept cookies automatically, but if you prefer not to receive cookies from the Website, you can alter your browser to disable acceptance of cookies. If you choose not to receive cookies, you may still use the Website.
Removal from travelex solicitations
You may want to discontinue receiving information from Travelex. While this may mean that you will not receive product or service information of interest to you, we respect anyone’s wishes to not be informed directly of these promotions or product introductions by emailing unsubscribe@travelex.com. Please specify that you want to be removed from the Travelex email database.
