Customer Success stories:
AVIVA
Solution at a glance
Business Issues
Prior to working with Travelex Global Business Payments (TGBP), drafts would be ordered through various institutions and sent out in the post.
Travelex Global Business Payments solution
The in-house printing now eradicates any risk of drafts getting lost in transit to Aviva and comprehensive statistical information is available on the GlobalPay system.
Background
Travelex Global Business Payments has been providing foreign exchange payment solutions to Aviva for over fifteen years. The companies have evolved together with Aviva now using TGBP’s online GlobalPay system to process foreign currency payments. They have also installed the remote draft printing facility which allows them to request the draft in the morning and print it off in their cheque room three to four hours later.
Business Results
Comprehensive statistical information is available on the GlobalPay system and TGBP clients can receive customised reports on a monthly or quarterly basis. The authorisation levels of order confirmations, stops, reissues and reimbursements can be set up to suit individual company requirements.
Lyn Drabble, EFT/Payment Controller at Aviva, commented:
“I am extremely satisfied with Travelex Global Business Payments, the products they provide us with and their level of customer service. Our Account Manager, along with all the TGBP Customer Support Team is very professional and efficient in their handling of all our business.”
Organisational profile
Aviva is a leading provider of life and pension products in Europe (including the UK) with substantial positions in other markets around the world, making it the world’s sixth largest insurance group based on gross worldwide premiums at 31 December 2009. They have 46,000 employees serving over 53 million customers in 28 countries around the world and are listed on the London and New York Stock Exchanges.
Client quotes
“I am extremely satisfied with Travelex Global Business Payments, the products they provide us with and their level of customer service.”
“Our Account Manager, along with all the TGBP Customer Support Team is very professional and efficient in their handling of all our business.”
Lyn Drabble, EFT/Payment Controller at Aviva
