Relationship Manager
Travelex Global Business Payments is the business payments division of the Travelex Group, headquartered in Washington DC. With over 30,000 customers and operations in over 35 countries worldwide, Travelex is a recognized world leader in the payments industry.
The Client Manager is responsible for the delivery of a customer focused, high quality service and exhibits high levels of self-motivation and target focus whilst holding customer satisfaction as paramount.
Key Duties and Responsibilities
- Responsible for individual portfolio growth and retention of individual client base.
- Achieve all agreed Service Level Agreements as relevant to the Client Management Team.
- Engage via telephone with financial professionals (CFO, Treasurer, Controller) within commercial businesses to understand their international Business Payments needs.
- Develop proposals for key decision-makers to offer range of appropriate solutions to support client.
- Maintain focus on goals and results to ensure that customer retention is achieved at targeted levels.
- Maintain effective relationships with Operations, Support, Customer Service and Sales teams to maximise and sustain service quality for all customers.
- Document orders client relationship accurately and efficiently
- Maintain high level of market knowledge and share with Customers as required.
- Provide feedback regarding Customer issues and complaints to Team Leader Client Management with suggestions of how processes could be improved to prevent issues re-occurring.
- Achieve all agreed Service Level Agreement as relevant to the New Business Client Management Team and Provide cover to the Core Client Management Team when required.
- Monitor information available in SFDC and inform Team of any deficiencies and ensure corrections are actioned.
Key Performance Indicators
- FX Turnover Target Achievement
- % Retention
- Average Margin %
- First Time Trade conversion
Qualifications/Experience
- Customer focused individual with strong initiative/drive
- General knowledge of financial markets
- Strong computer skills
- Strong problem solving skills along with excellent presentation, verbal and written communication skills
- Swiss German mother tongue; verbal and written English and French a plus
Competencies
- Customer Service
- Delivering Results
- Teamwork
- Communication
- Resilience
- Planning & Organising
- Selling
- Commercial Awareness
- Decision Making
Travelex is an equal opportunity employer that believes in growing and promoting a diverse work force. We believe in creating an environment where you can be challenged and improve your skills, gain professional development within your discipline, build your resume, and work with other motivated individuals. Our organization also firmly believes in an open door policy for all staff and we foster open communications between all disciplines, departments, and offices within the company at large.
Travelex associates are remunerated for their efforts with competitive salaries and benefits packages.
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To apply, please send CV to zurich@ruesch.com.
EOE. No sponsorship, relocation, or third-party providers please.
